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Refund policy

Last updated: 23 July 2026

We want you to love what you order. If something isn't right, here's exactly how returns and refunds work.

1. Return Window

You may request a return within 14 days of delivery, subject to the eligibility conditions below.

2. Eligibility

To qualify for a return:

  • The product must be unused, in its original packaging, and in resalable condition. 

  • Due to hygiene reasons, opened or used fragrances cannot be returned.

  • Perfumes and cosmetics must have their seal fully intact - once opened they cannot be returned (see Non- Returnable items below).

Exception — defective, damaged, or incomplete items: if your item arrived defective, damaged, or incomplete, it is eligible for return and refund regardless of the above condition, since the fault isn't yours. Just follow the same return process below and mention this reason.

3. How to Return an Item

  1. Email our support team at contact@bondluxury.ae.
  2. Include your order number, clear photos of the product, and the reason for return.
  3. Once your return is approved, our team will guide you through the return shipping process.

4. Return Shipping Cost

  • Defective, damaged, or incomplete items: Bond Luxury covers the return shipping cost.
  • All other reasons (e.g. change of mind): the customer is responsible for return shipping costs.

5. Refunds

  • Once we receive and inspect your returned item, we'll notify you whether the refund is approved or declined, and why.
  • Approved refunds are processed within 14 days of approval.
  • How you're refunded depends on how you paid:
    • Prepaid orders (card/online payment): refunded to your original payment method.
    • Cash on Delivery (COD) orders: since there's no card or account to refund to, we'll process this via bank transfer. You'll be asked to share your bank details securely after your return is approved.
  • Shipping fees are non-refundable, except where the item was defective, damaged, or incorrect.
  • Bank and card providers can take additional time beyond our processing to actually post the refund to your account — if it's been more than 14 days since we approved your return and you still haven't received it, contact us at contact@bondluxury.ae and we'll look into it.

6. Exchanges

We don't currently offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.

7. Non-Returnable Items

  • Opened or used perfumes and cosmetics cannot be returned, in line with hygiene and safety standards for these product categories.

8. Promotions & Free Gifts

If your order qualified for a free gift or promotion based on a minimum spend, and a return, cancellation, or refund brings your order below that threshold, we reserve the right to:

  • request the free gift be returned, or
  • deduct its value from your refund.