All products are new, sealed and sourced from verified suppliers. Bond Luxury L.L.C-FZ is an independent retailer and is not an authorised dealer of, or affiliated with, the brands listed on this website.

As an independent fragrance retailer, Bond Luxury L.L.C-FZ sources products through a network of verified suppliers rather than operating through traditional department-store retail structures. This allows us to offer competitive pricing while ensuring every product we sell is new and authentic.

No. We strictly sell brand-new, unopened perfumes in original manufacturer packaging only. We do not sell testers, decants, refills, or used products under any circumstances.

All our perfumes feature a verifiable batch code on the bottle or packaging. This batch code can be checked using official brand tools or trusted third-party batch code verification websites to confirm authenticity and production details.

Yes. We stock fresh, new-batch perfumes to ensure optimal fragrance quality, longevity, and customer satisfaction.

You may contact our support team at any time via:
📧 Email: contact@bondluxury.ae

📞 Phone / WhatsApp: +971 50 408 7860

We’re happy to assist with batch verification, sourcing information, or any product-related queries.

• Free Delivery on orders of AED 200 and above.
• On orders below AED 200, AED 18 standard delivery across the United Arab Emirates.
• Same Day Delivery available in Dubai only, for an additional AED 40.

Yes, we currently deliver within the United Arab Emirates only.

Delivery timelines are as follows:

United Arab Emirates: 1–3 days
Dubai: Same Day Delivery available in Dubai only, for an additional AED 40.

Delivery timelines may vary during public holidays.

We process orders on the same day we receive them.

Yes. Once your order is dispatched, you will receive a tracking link via email to track your shipment.

Sorry, we do not offer international shipping.

• If the product is defective, damaged or incomplete, Bond Luxury L.L.C-FZ will cover the return shipping cost. 
• For all other reasons (example: change of mind), the customer is responsible for the return shipping cost.

Yes. We accept multiple payment methods like Visa, Mastercard, Apple Pay and Cash On Delivery (COD) for your convenience and secure payments. All transactions are processed through a leading payment gateway provider in the UAE that is completely secure and PCI compliant.

Yes, a flat AED 10 COD handling fee applies, shown at checkout before you confirm your order.

The product amount is refunded per our Return Policy, but the AED 10 handling fee is non-refundable.

Yes, it's separate from and in addition to delivery/shipping fees. Local Delivery orders (Same Day Delivery) do not qualify for Cash On Delivery payment option.

In cash to the courier at the time of delivery, or via a secure online payment link if offered by our courier partner.

COD is available across the UAE, though we reserve the right to restrict it for certain orders or repeat failed deliveries. Local Delivery orders (Same Day Delivery) do not qualify for Cash On Delivery payment option.

Items can be returned within 14 days of delivery of the items, subject to eligibility conditions.

• Products that are defective, damaged or incomplete
• Products must be unused, in original packaging, and in resalable condition
• Products must have sealed packaging intact

The following items are non-returnable:

• Opened or used perfumes or cosmetics

To request a return and refund:

1. Contact our support team at contact@bondluxury.ae or via WhatsApp +971 50 408 7860
2. Provide your order number, images of the product, and the reason for return
3. Once approved, our team will guide you through the return shipping process

No. Exchanges are not available. Eligible items may be returned for a refund only.

• Refunds are processed within 14 days after the refund is approved
• Approved refunds are issued to the original payment method
• Please note that banks or card issuers may take additional time to process and post the refund

Shipping fees are non-refundable, except in cases where the item received was damaged, defective or incorrect.

Yes. Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed automatically.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@bondluxury.ae.

• If the product is defective, damaged or incomplete, Bond Luxury L.L.C-FZ will cover the return shipping cost.
• For all other reasons (e.g., change of mind), the customer is responsible for the return shipping cost.

You can reach us by email at contact@bondluxury.ae
or via Phone/WhatsApp at +971 50 408 7860

. Our customer support team responds within 1-2 business days.

Our support team is available Monday to Sunday, 10:00 AM – 6:00 PM (GST / UTC +4).

No, Bond Luxury operates as an online-only store. Our registered business address is listed on this page for official and legal purposes.

Bond Luxury L.L.C-FZ is registered in Dubai, United Arab Emirates, with our business address at:
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE.

Our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service are available on our website for full transparency.