Yes. All products sold on Bond Luxury are authentic and sourced from authorised distributors or verified suppliers.

No. We strictly sell brand-new, unopened perfumes in original manufacturer packaging only. We do not sell testers, decants, refills, or used products under any circumstances.

All our perfumes feature a verifiable batch code on the bottle or packaging. This batch code can be checked using official brand tools or trusted third-party batch code verification websites to confirm authenticity and production details.

Yes. We stock fresh, new-batch perfumes to ensure optimal fragrance quality, longevity, and customer satisfaction.

You may contact our support team at any time via:
📧 Email: contact@bondluxury.ae

📞 Phone / WhatsApp: +971 50 5068234

We’re happy to assist with batch verification, sourcing information, or any product-related queries.

• Free Delivery on orders of AED 200 and above.
• On orders below AED 200, AED 18 standard delivery across the United Arab Emirates.

Yes, we currently deliver within the United Arab Emirates only.

Delivery timelines are as follows:

United Arab Emirates: 1–3 days

Delivery timelines may vary during public holidays.

Orders are processed within 1–2 days

Yes. Once your order is dispatched, you will receive a tracking link via email to track your shipment.

Sorry, we do not offer international shipping.

• If the product is defective, damaged or incomplete, Bond Luxury L.L.C-FZ will cover the return shipping cost. 
• For all other reasons (example: change of mind), the customer is responsible for the return shipping cost.

Yes. We accept multiple payment methods like Visa, Mastercard and Apple Pay for your convenience and secure payments. All transactions are processed through a leading payment gateway provider in the UAE that is completely secure and PCI compliant.

Items can be returned within 14 days of delivery of the items, subject to eligibility conditions.

• Products must be unused, in original packaging, and in resalable condition
• Perfumes and cosmetics must have sealed packaging intact
• If the product is defective, damaged or incomplete

The following items are non-returnable:

• Opened or used perfumes or cosmetics

To request a return and refund:

1. Contact our support team at contact@bondluxury.ae or via WhatsApp +971 50 506823
2. Provide your order number, images of the product, and the reason for return
3. Once approved, our team will guide you through the return shipping process

No. Exchanges are not available. Eligible items may be returned for a refund only.

• Refunds are processed within 14 days after we receive and inspect the returned item
• Approved refunds are issued to the original payment method
• Please note that banks or card issuers may take additional time to process and post the refund

Shipping fees are non-refundable, except in cases where the item received was damaged, defective or incorrect.

Yes. Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed automatically.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@bondluxury.ae.

• If the product is defective, damaged or incomplete, Bond Luxury will cover the return shipping cost.
• For all other reasons (e.g., change of mind), the customer is responsible for the return shipping cost.

You can reach us by email at contact@bondluxury.ae
or via Phone/WhatsApp at +971 50 5068234. Our customer support team responds within 24–48 business hours.

Our support team is available Monday to Sunday, 10:00 AM – 6:00 PM (GST / UTC +4).

No, Bond Luxury operates as an online-only store. Our registered business address is listed on this page for official and legal purposes.

Bond Luxury L.L.C-FZ is registered in Dubai, United Arab Emirates, with our business address at:
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE.

Our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service are available on our website for full transparency.